General
Do you have a wholesale option?
Yes! We offer wholesale purchases for a variety of events. Please contact contact@cndlnyc.com for more information or visit http://faire.com/direct/cndlnyc for direct link to CNDLNYC x Faire.
What kind of wax do you use?
CNDLNYC proudly uses 100% organic soy wax for all candles.
Where do you offer candle making workshops?
CNDLNYC is offering classes in NYC and NJ. Please check back regularly on our workshop schedule for the available classes. If you want CNDLNYC to come to your location within the NYC and NJ areas, please contact us at contact@cndlnyc.com to arrange a workshop.
Which items are available for personalization?
Most of the products can be personalized although you may not see the option. Please contact us!
Do all candles have fragrances?
Yes! CNDLNYC has 12 signature scents and every candle has one of those 12 signature scents in it. CNDLNYC ONLY uses non-toxic, phthalate-free and cruelty-free fragrance oils.
Why does my room & fabric mist cloudy?
All of our room & fabric mists are made skin-friendly with harmless ingredients. They are room sprays, but are also used as a pillow mist, toilet sprays, or wardrobe sprays. The cloudiness depends on the fragrance notes, but never harmless. Please always shake the bottle very well before each use to get even distribution of our scented product in your favorite place!
Shipping
Do you offer worldwide shipping?
We are working on making this happen! Currently, we are shipping only to the United States and Canada. If you have a specific country you need to ship to, please contact us and we will try our best to accommodate it.
What is the processing time?
CNDLNYC wants all of our customers to be happy with our products. The processing time is 1-5 business days for all orders except wholesale orders. For any questions about the wholesale order, please reach us at contact@cndlnyc.com.
How much is shipping?
We offer free shipping on orders over $90! Shipping fee on orders less than $90 will be calculated during checkout.
Refund Policy
Can I get a refund?
Please visit our Refund Policy Page.
Can I get an exchange?
We are sorry to inform you that none of our products are eligible for an exchange. If you are unhappy about your order, please visit our Refund Policy page for more information.